This topic aims to encourage leaders to think about the bigger impact of communication – considering body language, tone, listening, and tone of voice in written communication too.
It will empower them to determine which style of communication is the best tool/media for communicating for their circumstances, and introduce the concept of managing difficult conversations.
By the end of this session, participants will:
- be able to think about the ‘bigger picture’ when it comes to communication – body language, tone and active listening and what it might mean
- determine which style of communication would be most appropriate for different audiences and circumstances
- identify the best tool/media for communicating for their circumstances
Objectives:
- To illustrate the various ‘tells’ of communication – eg body language.
- To demonstrate the impact of different communication styles on different audiences and circumstances
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